Artwork
What format should I send my
artwork in?
Please
email all art formats you have we will advise
you on what will work best with your order.
This
is what we prefer:
Digital Files:
- Adobe Illustrator files (vector art)
in an EPS format.
- Adobe Photoshop files in EPS or TIF
format in a 300 to 600 resolution.
- If you know your fonts please provide
them.
B & W Printouts:
- 300 dpi resolution at actual imprint
size.
- Please make sure the art is crisp
and clear.
This might work:
- Microsoft Word / PowerPoint / Corel
Draw / Freehand or any other professional
design program file for PC or MAC
- Please make sure that you have included
any placed images.
This almost never works:
- JPEG / GIF / Bitmap images that you
have dragged off of a website or someone
else has given you in a low-resolution
format.
- We usually have to recreate these
logos from scratch which may incur artwork
charges.
What
if I cannot get the artwork in the correct
format?
We will do everything we can to make sure
that your order is not held up because of
artwork problems. Often times we will recreate
your logo with no charge. However, if your
artwork is complex or we have difficulty
reproducing it, we may have to charge you
a small art charge based on the time spent
fixing it. Typically we charge $20.00 per
logo.
What is PMS Color Matching
and why does my artwork spec have PMS numbers
next to the color boxes?
PMS stands for Pantone Matching System®.
It is the standard color matching system
that allows printers to choose a color without
leaving it up to an individuals' subjectivity.
Each color in the Pantone color chart corresponds
to a particular number so that if you say
your logo is royal blue, we can pick an
accurate blue to recreate. PLEASE NOTE:
Because computer monitors display colors
in RGB format, the color that you see on
your screen may not be accurately calibrated
to the actual PMS color chart. To see an
online PMS Chart click
here.
You can e-mail your artwork to: art@itsyourlogo.net
For printed artwork please send to:
It’s Your Logo! Inc.
5935 Olde Atlanta Parkway
Suwanee, GA 30024
Attn: Art Dept
For Larger Files you can FTP directly to
our server. Please call Mary 770.623.1226
for Login information.
Placing An Order
How can I place an order?
You can call us at 770-623-1226, order
directly online, or email us at sales@itsyourlogo.net.
What happens after I place
my order?
Immediately after placing your order you
will receive a phone call or e-mail with
instructions on how to send us your artwork.
Once we receive your artwork and our art
department has set-up your proof you will
receive an e-mail containing your Order
Confirmation and Virtual Art Proof. You
must approve your order and artwork before
we begin production. If we have any questions
or need any other information from you,
we will contact you immediately. We strive
for 100% customer satisfaction and will
keep you informed as to your order status
throughout the ordering process. You will
receive a shipping information sheet including
your tracking numbers when your order is
on its way.
What if I receive my order
and I'm not happy? Is there a Guarantee?
We do everything possible to prevent mistakes
on orders. Before we begin production of
your order, you must sign off on a complete
Order Confirmation and Digital color art-proof.
For orders in excess of $2500, we will do
a pre-production proof.
We guarantee that we will ship your order
exactly as approved on your Order Confirmation
and Art Spec and that it will arrive On-Time
and error-free. In the unusual event that
your order is incorrect, we will replace
the goods and do whatever is necessary to
ensure you are 100% satisfied with your
purchase and your experience. For more than
10 years, we have maintained an impeccable
reputation for service & quality and
take customer satisfaction very seriously.
Keep in mind that we will be happy to send
you a sample and encourage you to take advantage
of this offer whenever possible.
Payment Information
How can I pay for my order?
All first-time orders must include prepayment
for before shipping. You can pay by credit
card (Visa/MCard/Amex), company check or
any other standard, legally-recognized form
of payment. Customers wishing to establish
a termed account with us must fill out a
credit application. Large organizations
and government purchasers may use corporate
purchasing cards. If you choose to pre-pay
with a company check, we cannot process
your order until your check clears our bank.
How can I get a termed account/can
you bill me?
We offer open termed accounts to qualified
businesses. Please fill out a credit application
(complete and fax back to 770-623-8193).
Please allow up to 30 days for processing.
If you need your items in a hurry, you may
prefer to pay by credit card for your first
order.
Rush Orders
What if I have a Rush Order?
We pride ourselves on being able to get
our customers out of a pinch! We can produce
thousands of promotional items and apparel
in as little as 24 hours. If you need immediate
help give us a call at 770-623-1226
Minimum Orders, Samples &
Unimprinted Items
What if I only want 1 item
with a logo?
We have the ability to product one (1)
item if necessary, but it is expensive.
Let us know what you need, and we will do
our best to help you!
What is the minimum quantity
that I can order of a particular item with
my logo?
All products normally have Minimum quantities;
they are listed in the starting price column
of the order form. However, sometimes manufacturers
will have an Absolute Minimum quantity of
1/2 the listed quantity. This minimum usually
requires a "less than minimum"
charge and varies in amount from manufacturer
to manufacturer. If your needs are less
than minimum quantities listed, contact
us for guidance/support: sales@itsyourlogo.net.
Can I order a sample before
I purchase a product?
We prefer to send you a sample of an item
in which you are interested to ensure you
are totally satisfied with you order. We
do not charge you for these items if you
place an order with us within 30 days or
they are less than $8.00 and you provide
us with your shipping account number. For
samples that are more than $8, you will
be charged for the sample, and if you return
it, we’ll credit you!
Over/Underruns
What is an Over/Underrun?
Promotional products art printed in bulk.
We always try to run a few extra pieces
in case there are quality issues. We want
to make sure that you receive the best items
we produce. Depending on the item you order,
that quantity can vary from 5 - 10%. We
make every effort to meet your quantity
exactly, but overruns are billable unless
prior arrangements are made. This is a standard
practice in our industry. Arrangements can
be made prior to production to alter this
policy and may require an additional charge.
Shipping Information
How do you ship my items?
We are not in the shipping business and
are not looking to profit from shipping
your order. We are happy to use your shipping
number or add the cost to your invoice.
If you choose to have us ship your order
and freight charges are not specified on
your Order Confirmation, we will bill your
freight separately. It may show up as a
separate charge on your credit card or as
a separate invoice. Our Standard Freight
method is UPS Ground.
What if I have multiple destinations?
Many of our customers have multiple locations,
and it is never a problem to ship to them.
We are happy to help you out. Your standard
policy for these services is $7 per location.
Can you ship Internationally?
We have shipped all over the world and
found that Fedex International is the fastest
and most reliable way to ship because of
the way they can handle Customs.
What if UPS or FedEx loses my shipment?
We guarantee that we will ship your items
on the designated day via the method that
you have approved. However, ownership of
the goods passes to the customer once we
deliver them to the carrier. We will do
everything within our power to help you
with any situations you encounter. All of
the major carriers that we work with have
policies relating to these situations that
you should investigate prior to placing
your order.
What are Set-up Charges?
Custom imprinting your logo on an item
requires printing plates, film, set-up processes
for the engraving laser, and embroidery
tape charges (just to name a few). These
costs are independent of the actual costs
of imprinting and are outlined in "Set-up"
section of your order confirmation. Although
these are one-time costs, for certain items
there are re-set charges, which will also
be noted separately, in advance.
How can I find out the status of my order?
We will call you if there are ever any
delays or problems with your order but feel
free to email us: Orders@ itsyourlogo.net
or Give us a call 770-623-1226. We will
be happy to answer any of your questions.
What if I need my products for a specific
event?
We will do whatever it takes to deliver
your products to you on time for you event.
We simply need to know when you need them!
This is one of the areas that we will not
disappoint you. Let us know when you need
it and it’s DONE!!
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